Return Policy
At Unifymart.com , customer satisfaction is important to us. If you receive a product that is defective, damaged, or incorrect, please review our return policy below.
1. Return Eligibility
You may request a return if:
The product is damaged or defective upon delivery
You receive the wrong item
The product is missing parts or does not match the order
Return requests must be made within 48 hours of receiving the product.
2. Non-Returnable Items
The following items are not eligible for return:
Products damaged due to misuse or negligence
Items without original packaging, tags, or accessories
Personal care, hygiene, or consumable items once opened
Products purchased during clearance or special discount sales (unless damaged)
3. Return Process
To request a return:
Contact our customer support within 48 hours of delivery
Provide your order number and clear photos/videos of the issue
Wait for confirmation and return instructions from our support team
Returns sent without prior approval may not be accepted.
4. Return Condition
Returned items must be unused, in original condition, and in original packaging. Any item showing signs of use may be rejected.
5. Return Shipping
If the return is due to our mistake (wrong or damaged item), return shipping will be covered by Unifymart.com
If the return is due to customer preference, return shipping costs will be borne by the customer.
6. Refund or Replacement
After receiving and inspecting the returned item, we will offer:
A replacement, or
A refund (processed according to our Refund Policy)
Refund processing time may take 7–10 working days, depending on the payment method.
7. Order Cancellation
Orders can only be cancelled before shipment. Once the order has been shipped, cancellation is not allowed.
8. Contact Information
For return requests or questions, please contact our customer support through the contact details provided on
Unifymart.com
